got 111's Privacy Policy

This privacy policy applies to all users of the got 111 platform. When you register, log in, play games, or use any service on got 111, we collect certain information from you. This document provides a detailed description of the purpose, method, and protection of that data collection.

got 111 places the highest importance on its users' privacy. We believe each player's personal information is their own asset and that protecting it is our responsibility. Before reading this policy, we recommend reviewing our Terms and Conditions, as both documents complement each other.

The following types of information are collected on the got 111 platform to manage your account and ensure secure service:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only users aged 21+ may open an account)
• Email address and mobile number
• Username and encrypted password
• National ID or passport number (at the time of account verification)

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket mobile banking number
• Records of deposit and withdrawal transactions
• Transaction date, time, and amount

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Time spent on the site and list of pages visited

2.4 Gaming Activity Information

• Betting history and win/loss records
• Bonus usage history
• Preferred game categories and play style

Collected information is used only for specific purposes. got 111 never processes your data unnecessarily or sells it to any third party.

3.1 Account Management

Your information is used to create, verify, and secure your account. Age verification and identity confirmation are part of this process.

3.2 Financial Transaction Processing

Your mobile banking information is used to complete deposits and withdrawals via bKash, Nagad, and Rocket. This information is also used for transaction verification and fraud prevention.

3.3 Customer Support

Relevant information is provided to got 111's 24/7 live chat and email support team to help resolve your issues. Only the information directly related to the matter is used.

3.4 Responsible Gaming

Your gaming activity is monitored to identify signs of excessive play. In line with our Responsible Gaming policy, users may be alerted or helped to set limits when needed.

3.5 Platform Improvement

User experience is analyzed to improve the site's functionality, design, and quality of service. No personal identity is revealed in this analysis.

3.6 Promotional Communications

Bonus offers, updates, or promotional messages may be sent to your email or mobile number. You can request to opt out of such communications at any time.

got 111 adopts internationally recognized technical and administrative measures to protect user data.

4.1 SSL Encryption

SSL (Secure Sockets Layer) encryption is active on all pages of the platform. As a result, all data exchanged between your browser and our servers is encrypted and cannot be read by any third party.

4.2 Server Security

User data is stored on secured servers. Firewalls, access controls, and regular security audits are in place to prevent unauthorized access to the servers.

4.3 Password Protection

User passwords are never stored in plain form — they are kept only as encrypted hashes. This means our staff cannot view your password either.

4.4 Access Control

Only authorized staff may access the data they need for specific tasks. Logs of all access are kept and reviewed regularly.

got 111 never sells your personal information to any third party for commercial purposes. However, data may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with the relevant payment processors to complete transactions via bKash, Nagad, and Rocket. This information is used only to verify and complete the transaction.

5.2 Technology Service Providers

Some technology partners process data to maintain the site's functionality. Strict confidentiality agreements are in place with them, and they may not use your information for any other purpose.

5.3 Legal Obligations

Information may be provided in response to a lawful order or investigation by legal authorities. Even in such cases, only the necessary information is supplied.

5.4 Fraud Prevention

Information may be cross-checked with industry-standard anti-fraud services to detect and prevent multiple account creation, financial fraud, or other fraudulent activity.

Cookies and similar technologies are used on the got 111 website. Cookies are small text files stored in your browser that help improve the site's functionality.

6.1 Essential Cookies

These cookies are required to maintain login sessions, perform security checks, and enable core functionality. The site cannot work properly without them.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personalization information.

6.3 Analytical Cookies

Statistics are collected to understand which parts of the site users visit most. This information is used to improve the site.

Cookies can be blocked or deleted from your browser settings. Please note that disabling essential cookies may affect some services on the site.

Every user of the got 111 platform has the following rights regarding their personal information:

7.1 Right to Access Your Data

You may request to view the information stored in your account. got 111 will provide that information within a set timeframe.

7.2 Right to Correct Your Data

If any of your information is incorrect, you may request a correction. This can be done directly through account settings or via customer support.

7.3 Right to Delete Your Data

Upon closing your account, you may request that your personal data be deleted. However, records of financial transactions and legal obligations may need to be retained for a set period.

7.4 Right to Opt Out of Promotional Communications

You may request to stop receiving promotional emails or messages at any time. Contact the customer support team and it will be actioned.

7.5 Data Portability

You may request your gaming history and transaction data in a standard format. The customer support team can assist with this service.

While got 111 keeps your data secure on the technical side, your own vigilance is equally important. We recommend following the guidelines below:

• Use a strong password — a combination of uppercase and lowercase letters, numbers, and special characters.
• Never share your password with anyone.
• Avoid logging into your account from public Wi-Fi.
• If you notice any unfamiliar activity after logging in, contact customer support immediately.
• Always log out after use, especially on shared devices.
• Change your password regularly.

No got 111 staff member will ever ask for your password or OTP by phone or message. If you receive any such communication, treat it as suspicious.

got 111 strictly enforces the 21+ age requirement. No one under the age of 21 may register on this platform, and we do not knowingly collect information from any minor.

Age is verified at registration, and identity documents may be requested in cases of doubt. If the holder of any account is found to be under 21, that account will be closed and the associated data will be deleted.

If you become aware that a minor has opened an account on this platform, please inform our customer support.

got 111 retains user data only for as long as necessary. Primary information is kept while the account is active. After an account is closed:

• General personal information is deleted within a set timeframe.
• Financial transaction records may be retained for a longer period in accordance with legal obligations.
• Fraud prevention data is retained as needed.

Contact customer support to find out the retention period for specific information.

got 111 may change or update this privacy policy from time to time. Users will be notified of significant changes via their registered email or through the platform.

Continued use of the platform after changes are made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

If you have questions about any changes or would like more details, you will find answers to relevant questions on our FAQ page, or you can contact customer support directly.

If you have any questions, complaints, or requests regarding this privacy policy, please contact the got 111 customer support team. We provide support in both Bengali and English.

got 111 processes any privacy-related request promptly. We believe transparency and trust are the foundation of a healthy player-platform relationship.